We travel many times a year through business and pleasure and Vicky and the whole team at Capricorn Travel are very professional and helpful. They serve you with a warmth and a smile that you find very hard to match at other places. Exceptional knowledgeable team. Keep up the good work.
P.S. We have to chuck in a couple of bars of chocolate now and again for goodwill!!
Capricorn Travel recently sent nine members of my family across 4 countries as part of a ‘holiday of a lifetime.’ The logistics were complicated due to everyone’s special requirements. Prices on websites and of the airlines direct were expensive and it was going to be tricky to sit together.
On each of these accounts, Capricorn Travel came through with flying colours. The prices we paid could not be beaten online, the customer service was unbelievable, but beyond this, the care which was taken for our ‘holiday’ rather than just a ‘booking’ amazed every member of my family.
I have to make particular mention of Melinda who went well beyond the extra mile to ensure all aspects of our trip were perfected. She is a true asset to Capricorn Travel.
I hope to give Capricorn Travel many referrals in the future as they are a company which I would feel strongly about talking to colleagues, friends and strangers alike.
I just wanted to thank you for your super effort in arranging my recent trip to Germany. You had the forethought to book a flight for me friend and me before we knew the outcome of the quarter final and the airlines had the chance to double their prices – telling us that if Fulham didn’t make it through to the semi final, you could release the tickets to someone else.
Well Fulham made it through and as a result the flights from Heathrow tripled in price within hours – you saved us quite a bit of money and organised everything from hotels to taxis.
Thank you so much for your super service considering you had volcanoes and strikes to contend with also!
Thank you so much for the efforts of you and your team with the recent travel arrangements you have made for my family. You dealt with the constant changing and last minute confirmation of my parents trip to Australia with great patience and humour and have made possible a dream trip for them to be at the wedding of their grandson. Your practical advice and calm handling of all the arrangements made what could have been very traumatic a very smooth experience. Given that mum and dad are in their eighties I think the wish to adopt you may be a bit impractical however you have made two very special people very happy.
Capricorn Travel raised the bar of customer service even higher when you were able to do what governments had been unable to do and defy the Icelandic volcano. My daughter was stranded in Atlanta for a week and rapidly running out of cash, yet as soon as airspace was open you were able to bring her booking forward by several days and get her on a flight the same day. What makes this even more fantastic is the fact that her ticket was not booked through you and you had no obligation or anything to gain by helping out, except my heartfelt thanks.
I believe this is world class service and will ensure all my travel arrangements are made through Capricorn, furthermore I will sing your praises at every opportunity. Please pass my thanks on to Shannalee who has been excellent.
My wife and I would like to take this opportunity to thank you girls and guys in the office for providing such a lovely service.
Insurance was easy as pie, even when the policy needed upgrading due to asthma, a telephone handset was placed into my hand with the insurance company on the other end.
The added bonus was that our seats were booked all the way through, outbound and inbound. A luxury my wife and I appreciated even more when travelling home exhausted and very tired. Our trip had been made easier through the efforts of your staff as a whole, and a special thanks to Shannalee for sorting out the seats on Egypt Air.